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SET SLA for Defects only

larias
Contributor
November 13, 2020

How do I set a SLA for defects only in my project?  I have three request types Bugs, new feature and Support.  I  just want to set a time to resolution and time to response for the Bugs issue type.  When I go to the SLA options I can use JQL for all my bug priority type but I can't delete the "all other issue option".  Thanks.

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Kian Stack Mumo Systems
Community Champion
November 13, 2020

@larias, don't "Delete" it. What you can do is set the target time to no value instead.  That'll prevent the SLA from triggering if it doesn't meet the JQL conditions listed above.

larias
Contributor
November 13, 2020

That worked.  Thanks for the quick response, much appreciated!! 

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