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SLA time display to customer

sunita yadav
sunita yadav June 27, 2018

Hi , 

My customer wants to see SLA time on his dashboard. 

Is it possible? if yes , where i can update the settings. 

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Rodrigo Baldasso
Rodrigo Baldasso
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 27, 2018

Hi Sunita,

This is not natively possible (here's the feature request: JSDCLOUD-325)


However, there's a plugin called Customer Reports for JIRA Service Desk, that provides the ability for your customers to see the SLA reports for their tickets.


-Rodrigo.

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Yogesh Mude
Yogesh Mude
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June 27, 2018

Hi @sunita yadav

Do you mean on Customer portal?

If yes, then right now it is not possible.

Here is the future request has been raised by users please vote and watch.

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