SSO broken, can't login anymore

[Marcel Droop]

To access our Atlassian environment we use SSO. However, for some reason the config doesn't work and we are all complete locked out.

How can we raise a support ticket to get support for this? I tried with another account but this one is not connected to our licensed environment.

[Osvaldo Rubio · Accepted solution]

Hey @Marcel Droop, 

I'm Osvaldo from the support team, I have already replied the ticket @Andy Heinzer created on your behalf:

https://support.atlassian.com/requests/PCS-372308/

If you can't access the request, you should've received my comment through email.

Let me know if you can't access the request!

[Valerie Knapp]

Hi @Marcel Droop , welcome to the Atlassian Community and thanks for your post.

I have escalated this post to the Atlassian Support for you.

They should reply to you directly here.

Best wishes

[Marcel Droop]

Thanks!

[Andy Heinzer]

Hi @Marcel Droop 

I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-372308 Please follow up in that support case and someone from our team can better help here.

Andy

[Valerie Knapp]

Thanks @Andy Heinzer !

[Rebekka Heilmann _viadee_]

Hi @Marcel Droop and welcome to the Community!

Not helping you right now, but this is why you should have a local user with a different security/login policy... ;) 

Have you opened a support issue regardless? With no licensed environment connected to the account it might be a little slower but you should still be able to submit a request?

[Marcel Droop]

Yep, lessons learned for the next time.

I tried to create a support ticket with another account but this only points me to the Community.

[Rebekka Heilmann _viadee_]

I see. That's annoying... Valerie already notified the Atlassians on here but I'll try to escalate further.

[Marcel Droop]

Thanks all, back in.