Scope of proposed topic

[肥田聖矢]

The article on the topic suggestion function states the following: Is the “latest 200 requests” synonymous with the “number of inquiries”?
If so, if there are about 200 inquiries per day, which has priority, “requests in the past 30 days” or “the latest 200 requests”?

- You can access topics based on the requests registered by the customer in the last 30 days or the latest 200 requests in the project.

Translated with DeepL.com (free version)

Address knowledge gaps with suggested topics | Jira Service Management Cloud | Atlassian Support

[Walter Buggenhout]

Hi @肥田聖矢,

I read this as the last 200 requests. That is a way to put a limit on the number of requests considered. You go back in time to a maximum of 30 days, until you reach 200.

Hope this helps!