hello team
I'd like to know why, when I select the tickets I've created, I get open tickets as a filter, but I find closed tickets. I don't get it.
Would you have an explanation for this, please?
Thanks for your support
Regards
The resolution isn't being set; the resolution field decides if issues show as open or closed.
I'd check your workflow to confirm...
Ste
What (and where) is the query that used to select the records that show? I may need to modify the query.
Thanks
Paul
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Ok so what is the selection criteria. Surely that must be known?
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For open vs closed? It's the resolution field.
Ste
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Do you know if Resolution has been set on those tickets showing a Closed status?
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