Service Management - Knowledge base Suggestions only on Title not Description of Support Ticket
Hi folks,
We use Jira Service Management for a Support Desk for our business...which links to a Confluence knowledge base with help articles.
Our support desk tickets have a structure "Summary" where user typically writes a title like "Bug!" and "Description" where they actually describe the issue.
The problem is the "Suggested Articles" of our Knowledge Base only search based on the title "Summary" text and not "Description" which is where they're most useful.
Is this possible within the Service Desk settings?
I've attached a screenshot showing that my "Description" (which is where I want it to autosearch) is not suggested anything from our Knowledge Base.
Appreciate any thoughts on a) whether this is possible, b) if so, how we can enable auto-suggesting in Description text.
Thanks!
