Smart values to find the issues have breached SLA

[John Jos]

Hello,

I have an automation for SLA breached issues but I can't find ways to add the issues that have breached the SLA. 

I am trying to include the issue count (the number of issues that have breached the SLA based on the JQL) and those issues. 

So far I have tried

{{lookupIssues.Time to first response.breached()}}

and a few others that did not work at all.

Also referred to https://confluence.atlassian.com/jirakb/how-to-find-smart-value-of-sla-component-of-jsm-issues-1167828367.html and tried adding log actions {{issue.<sla_timetofirstresponse>}}

Can someone please help me here?

Thanks in advance!

Cheers!

John Jos

[Walter Buggenhout]

Hi @John Jos,

You should use a Lookup issues action first to just run your query and then in the next step use

{{lookupIssues.size}} to return the number of issues found, as in this example:

Of course, replace the JQL in the Lookup issues action with the query that you need for your use case. Also note that Lookup issues will return a maximum of 100 issues.

Hope this helps! 

[John Jos]

Hi Walter,

Thank you so much for your quick response. 

Could you please tell me how to add the audit log value? Also, I am trying to add the list of issues too, using the smart values. I was able to add all 'CAB tickets' some time back referring to the community but I have been not feeling so lucky this time. :) 

Thanks!