Specific user doesn't receive JIRA's e-mail notifications

[it_mumbai]

Specific user (rakesh.barot@bkt-tires.com) doesn't receive JIRA's e-mail notifications. Not even welcome mail for signing up is been received. Kindly help me out. Working fine for rest of all customers and mail received by them.

[John Funk · Accepted solution]

Hi @it_mumbai 

You should open a support ticket with Atlassian to see if the email address is on the suppression list. 

https://support.atlassian.com/contact/#/