Status change and multiple assignee

[Barış Özer]

Hello,

When there is a transition from In Progress status to In Progress L2 status, a selectable L2 Team appears.

Infra Support and Application Support

I created a screen and created L2 Team with field.

When Application Support or Infra Support is selected, I want the number of people in these teams to be automatically assigned.

How can I auto-assign the selected L2 team?

I assigned roles to the people in this team from the "People" tab.

When this team is selected, the people with the role must be assigned.

Can I assign more than one?

[Samuel Gatica _ServiceRocket_ · Accepted solution]

Hi @Barış Özer 

Can I assign more than one?

Unfortunately, Jira, by default, allows only one assignee per issue. This means that you can't assign an issue to multiple users at the same time. However, there are a few workarounds you can use if you need to track multiple users working on the same issue:

• Use the "Watchers" Feature

• Use a Custom "Multi-User Picker" Field

• Use Automation Rules

Please also check this similar post add multiple assignees 

Best regards

Sam

[Manoj Gangwar · Accepted solution]

Hi @Barış Özer you can create an automation rule like below:

Trigger: Issue Transitioned (from In Progress to In Progress L2)

Condition: Check if L2 Team is not empty.

Branch:

Branch for Application Support:

Condition: If L2 Team = "Application Support"

Action: Assign issue to users in the "Application Support" role (or comment/tag them).

Branch for Infra Support:

Condition: If L2 Team = "Infra Support"

Action: Assign issue to users in the "Infra Support" role (or comment/tag them).

you can automatically assign issues to the appropriate team members based on the selected L2 Team during the transition. Remember that direct multiple assignments to a single issue aren't possible in the traditional sense, but notifying multiple users is a feasible workaround.

[Barış Özer]

Hi @Manoj Gangwar 

Thank you for your answer.

I did it as follows, I will test it now.