Still only 3 search results in cloud?

[Michael Simmons]

There was an update to Service Management to fix the 3 result limit here https://confluence.atlassian.com/servicemanagement/jira-service-desk-4-2-x-release-notes-967877779.html

But it seems that even though Atlassian is pushing clients to use Cloud, which we are using, there is still a limit of 3 results, preventing us from using Service Management as a KB.

Am I missing something, or is this still an existing blocker in cloud?

It's stopping us from moving to Service Management which is a shame.

[Angélica Luz · Accepted solution]

Hello @Michael Simmons,

Thank you for reaching out to Atlassian Community!

On Jira Service Management Cloud, currently, it’s not possible to configure the number of results when searching for articles in the customer portal.

There is a feature request suggesting this option:

• Configure the number of search results returned by Service Desk Knowledgebase search

I’ve searched for updates internally and found out that this feature is not on the short-term roadmap, so it will still take a while to be implemented.

Please, click on vote and also watch the ticket above to receive updates from our product managers.

Kind regards,
Angélica

[Michael Simmons]

I appreciate your reply. That Atlassian would fix this for server versions, but not cloud, is just beyond me, especially since they are pushing people to either Data Center or Cloud...