Sync Jira Group and the organization for service management projects

[백재현/DevOps]

And I use Jira 'Groups' feature actively.

There are a lot of groups such as 'A group', 'B group' and 'C group'

I created a JSM project and had to manage the customer and especially its organization

You know, JSM's Organization and Jira's Group are separated.

But I want to synchronize JSM's organization and Jira Group.

For now, I have to manually synchronize every time a new user is assigned to Jira Group.

How do I automatically synchronize JSM's organization and Jira group?

please let me know

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Additional 1:

What I want is similar with this:

https://confluence.atlassian.com/servicemanagementserver/setting-up-service-project-users-939926312.html#Settingupserviceprojectusers-Addagroup

If I can add 'Group' as an organization for JSM,

I'll be fine.

But it seems that it is only supported for JSM Server edition.

I want to do exactly same thing on JSM Cloud.

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Additional 2:

I've found this

https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud&tab=pricing

Is this the only way to sink Group and Organization?

I need find a better way..

[Yatish Madhav · Accepted solution]

Thanks for this post @백재현/DevOps  - I need the same. I am currently doing all this via the REST API by getting our group name and then syncing its members with the Organization. I do this every hour. It is not ideal and would be great if Atlassian has this built in since users, groups, customers, organizations , etc are all about managing people and how they interact ... would be nice if this is married well in the product.

I am watching and upvoted this post https://jira.atlassian.com/browse/JSDCLOUD-4867 - you can do so to so Atlassian can push forward with this for us.

Thank you

[백재현/DevOps]

Thanks. I upvoted. I hope JSM Cloud would support this feature like JSM Server.

[Sena Demir _ALMBASE_]

Hello! 

You can sync your Jira groups and organizations with the Group & Organization Sync app! 

Group & Organization Sync helps you define and keep your organization's scope synchronized with Jira groups and/or individual users.

This is a brand new app developed by Almbase and it is free! Here is the documentation. 

Give it a try😊 Please don't hesitate to ask if you need any help or assistance.