System Webhooks that sends a Teams message to a Channel - cannot be customized.

[VLTKIM]

I created a webhook that sends a Teams message to a specified Teams Channel.

The message is sent to the Teams channel but it doesnt have the link to the Jira service issue which triggered it.

How it was done: The Team's Channel webhook URL was entered into the Jira Project's automation "Send Web Request" step.

"Custom" was selected for the Web Request Body.

But the customized text is not posted to the channel 

The system default message does not contain a link to the issue - so you have to manually copy the issue and go into the JIRA helpdesk and search for it. 

The system default shows up even if I don't use a custom body but select "Issue Data (Automation Format)" or "Issue Data (Jira Format)". It doesnt change the body format. Selecting "Empty" gives a 411 error.

[Marc - Devoteam]

Hi @VLTKIM 

If you sent a web request to the Teams API, what does this API endpoint expect and how does it need to be constructed.

Whenever you ask for help with an Automation Rule it will help us to help you if you provide:

1. what type of project is this (e.g., company-managed, team-managed, etc.), 

2. images that show your complete rule.

3. images showing the details of any relevant actions/conditions/branches.

4. images showing the Audit Log details for the rule execution.

5. Explain where the issue is.

These questions are not for not willing to help, but to have community members understand on how automation works.