The comment save through the API is successful but attachment preview not visible in actual JIRA.

[Laxman Khokhar]

How to resolve this issue and Actual Jira software in preview show?

Save Comment Request payload :

{ "body": { "type": "doc", "version": 1, "content": [ { "type": "paragraph", "content": [ { "type": "text", "text": "test comment with video, pptx, docx.......... 01" } ] }, { "type": "mediaGroup", "content": [ { "type": "media", "medialURL": "https://mydomain.atlassian.net/rest/api/3/attachment/content/114066", "extension": "file", "attrs": { "type": "external", "url": "https://mydomain.atlassian.net/rest/api/3/attachment/content/114066", "alt": "demo.docx" } }, { "type": "media", "medialURL": "https://mydomain.atlassian.net/rest/api/3/attachment/content/114067", "extension": "file", "attrs": { "type": "external", "url": "https://mydomain.atlassian.net/rest/api/3/attachment/content/114067", "alt": "samplepptx.pptx" } }, { "type": "media", "medialURL": "https://mydomain.atlassian.net/rest/api/3/attachment/content/114068", "extension": "file", "attrs": { "type": "external", "url": "https://mydomain.atlassian.net/rest/api/3/attachment/content/114068", "alt": "Account BE.webm" } } ] } ] } }

[Adolfo Casari]

@Laxman Khokhar 

This post should help,

https://community.atlassian.com/t5/Jira-questions/How-can-I-add-an-image-in-a-comment/qaq-p/952016#M515362

[Laxman Khokhar]

Hi @Adolfo Casari 

The attachment in video, pptx, docx, image etc. are attach but main jira software project in attachment preview not available how to solve this issue?.