Time to Resolution Series calculation
This might be a bit of an obvious question but I just wanted to confirm I've set up a report correctly.
I have a Time to Resolution report with 3 series:
- All tickets
- 24HR (Critical / Major - Priorities)
- Remaining tickets (all other priorities)
Each of the series uses the Time to resolution (.Avg) series option and then a filter to capture the necessary priorities for each specific series (see pic).
Am I correct in thinking I do not need to provide any further filters (such as status or resolution) since the series Time to resolution (.Avg) should do the necessary calculation on whether the ticket is resolved and the time stamps etc?
I have also the option below of using the SLA Goal as a filter but that does not allow for an 'All tickets' graph/series (as can be seen on the right of pic).
Any advice on this would be appreciated, many thanks.
