Trying set up best way can someone help with stepping stones to achieve this goal

[Christopher riley]

Trying from bottom up kinda need right guidance to keep correctly so I know what I've to offer 

[Jack Brickey · Accepted solution]

Hi @Christopher riley , I do not understand your post. What exactly is your question and what do you need help with?

[Christopher riley]

Trying to set this up for myself so I know what to do as it's still Abit new to me

[Jack Brickey]

I recommend you look at free training here - adopt-itsm-practices-to-deliver-exceptional-service and the documentation- https://support.atlassian.com/jira-service-management-cloud/resources/