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Trying to edit an old customer service desk form but can't find out how to do that

Mick C
Contributor
November 4, 2022

I go to 

Project settings -> Forms

but the screen is blank only with an option to create a new form.

The ARE existing forms being used by the company but they were made a few years ago. Looking to edit them.

Where do I access these existing forms?

2 answers

1 vote
Dirk Ronsmans
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 4, 2022

Hey @Mick C ,

are they actually Forms or Request Types? If these were created a few years ago I'd look at the "Request Types" underneath your Project Settings to see if those are your forms .

0 votes
Frederic Chartrand
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 4, 2022

Hi @Mick C 

First thing that comes to my mind is : Do you have more than one projects ? Maybe those forms are in another project, not the one you're looking at ?

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