User name not updating in the Insight attribute via Csv import

[Ajay Goud Gaddam]

Hi team,

Here for importing csv file in the Insight it was not updating the User type attribute. How it should be crossover . It was taking lot of time to update user in insight user attribute.Is there any workaround for this?

Thanks In advance

[Angélica Luz · Accepted solution]

Hello @Ajay Goud Gaddam,

Thank you for reaching out to the Atlassian Community!

The User Type attribute is currently not supported on external import.

There is a feature request suggesting this improvement:

• Add support to User type attributes on External Import

Please, click on Vote for this issue and also watch it to receive updates.

For now, user attributes can be imported via .csv using their account id.

Kind regards,
Angélica

[Ajay Goud Gaddam]

@Angélica Luz,

is there any possibility to add More objects in single attribute by csv import.

I want to update objects multiple objects in single attribute (object type).

and

If we use many users in single cell separated with comma the import not updating the value to attribute . It was updating only single value we need more users in a single attribute with .csv import.

Thanks

Ritu

[Angélica Luz]

Hello @Ajay Goud Gaddam,

In order to import user attributes via CSV, it’s necessary to add their account IDs. This is for customers or internal users (Atlassian account).

• Prepare your data for importing into Insight

If you are importing Jira users or groups into Insight, you must identify the users or groups by their IDs, not their Name(s).

And to import multiple values in the same attributes, your CSV values must be separated with a double pipe and the attribute cardinality must be updated to allow multiple values. 

value1||value2

• Set the cardinality of an attribute

If it still doesn’t work, would you mind sharing with us a screenshot of the CSV file? Just make sure to hide private information.

Kind regards,
Angélica

[Ajay Goud Gaddam]

Thank you @Angélica Luz , Update was successfull