User selector

[Jamie Russell]

I have a use case in which I need to configure a service management project that:

• is only visible to specific users (HR & Legal teams)
• has a request type with a field where reporters can select any currently-employed valid user with an Atlassian license
• prevents that user being notified and prevents that user from being able to view the case/project.

So far I can't find a good way to add the user drop-down selector; it only shows the members of the project as available choices, instead of all employees as needed. 

I found this thread which seems to more-or-less address a similar use case: https://community.atlassian.com/t5/Jira-Service-Management/Working-with-the-custom-field-User-Picker-single-user/qaq-p/1047964 

...but it presents some problems also. First off, the "Browse users and groups" permission in global permissions doesn't seem to be editable. I have full admin rights and am on the cloud product

[Marc - Devoteam · Accepted solution]

Hi @Jamie Russell 

Hi Jamie, if you are not able to edit the global permissions in Jira, that means you are not a Jira admin.

You can be site admin, but this will not grant Jira admin by default.

Be aware that "Customers" don't have a Jira license if if they are in the system and therefore will not show in a user picker field.

[Rebekka Heilmann _viadee_]

I stumbled across the same thing today and not found a really good solution. It's odd, that the filter User function only works for Single User Picker??

I tried out creating another project role and only giving it limited permissions. The role needs at least "browse project" permission to get listed in the User Picker in portal view. If you add all employees to that role, they appear in the list. However, they also can see the project - which you don't want. You could work your way around with issue level security set to specific user roles, but that is just making it more and more ridiculous to admin.

I think the only viable workaround is using a Single User picker or you could maybe check with Adaptavists ScriptRunner. It's mighty, just not sure how it works with the portal in cloud and currently don't have an evironment where I could test that.