Using custom field value for Automation - Assign as owner of new issue in another project

[Tony Morrison]

I am using Jira Business Management (Team managed project) to handle some of my onboarding process needs. In those issues, I have added a custom field for the "Hiring Manager" using the "people picker" option in Jira.  The custom field smart value is ({issue.customfield_12649.displayName}} as I'm using it to generate email notifications, etc.

My issue is: I'm using automation to generate a ticket in Jira Service Management for that team so they can take care of related items and issues. I'm trying to set the "Reporter" of that ticket to this custom field so they can immediately start communicating with the right person. The default owner is the automation process.

When I use the smart value of {{issue.customfield_12649.displayName}} and try to "set" the Reporter to that value, it does not work. However, I'm using the same smart value to populate the initial comment in the ticket and it works fine there.

Anyone have an idea on what I may be missing here?

[Trudy Claspill · Accepted solution]

Hello @Tony Morrison 

Try using the accountId attribute instead of displayName.

[Tony Morrison]

That did the trick, thanks!