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Virtual Agent Widget

Lee Hutchinson
Contributor
January 31, 2025

Happy Friday guys, we made it!

 

So I have set up virtual agents, and we are going to embed the widget into our web app that our candidates use for various things.

 

Am I right in thinking the candidates will need to be signed in to Jira to use the widget and VA conversation? Or is there a way around having to have them signed in?

 

Thanks in advance

2 answers

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Marc - Devoteam
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January 31, 2025

HI @Lee Hutchinson 

There is a way around, this would mean that you have to setup anonymous access on you JSM portal

See, https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/ 

This will require the customer to provide their email address and to create a password if they want to see their issue

0 votes
Nikola Perisic
Community Champion
January 31, 2025

Hi @Lee Hutchinson 

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