Happy Friday guys, we made it!
So I have set up virtual agents, and we are going to embed the widget into our web app that our candidates use for various things.
Am I right in thinking the candidates will need to be signed in to Jira to use the widget and VA conversation? Or is there a way around having to have them signed in?
Thanks in advance
There is a way around, this would mean that you have to setup anonymous access on you JSM portal
This will require the customer to provide their email address and to create a password if they want to see their issue
Make sure you’ve set up an open portal.
If you want customers to access knowledge base articles from the widget, make sure you’ve set the Who can view permission to Anyone. Find out how to change knowledge base permissions.
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