Virtual Service Agent - Feature Usage screen

[Jared Grywacheski]

We were running the VSA on our portal for a few weeks, then for various reasons we had to disconnect it. 

When looking in the Jira Admin Settings  > Feature Usage > Virtual service agent

we see our project "Helpdesk" listed within the projects list but have 0 Assisted and 0 Total. But in "Deleted project and help centers" we see numbers similar to the numbers we were seeing when we were running the VSA. 

My question is, if you turn of a VSA on your project, do all those conversations now move to the "Deleted projects and Help centers" numbers even though our project is still listed? 

[Marc - Devoteam]

Hi @Jared Grywacheski 

There seems no documentation on this.

I think it's best to reach out to Atlassian Support

They should be able to provide the answer to your question.

Please keep us in the loop here on the community.