What are the industry standard reports which most of the companies are using with respective to JSM

[Sreenadh]

Hi,

What are the industry standard reports which most of the companies are using with respective to JSM.

Please help me most of the companies are using what kind of reports.

Thanks,

[Ajay _view26_]

Hi @Sreenadh 

When it comes to industry-standard reports in Jira Service Management (JSM),there are quite a few reporting metrics

SLA Reports: Track and analyze the performance of your service level agreements (SLAs) by providing detailed reports on SLA metrics like resolution time, response time, and SLA breach rate. These reports help you identify bottlenecks and areas for improvement in your service delivery.

Request Reports: Generate reports on the volume and status of JSM requests. These reports provide a comprehensive view of request distribution, allowing you to identify trends, prioritize workloads, and allocate resources effectively.

Team and Agent Reports: Evaluate the performance of your teams and agents. You can track metrics such as average handling time, workload distribution, and agent efficiency to optimize resource allocation and improve overall team productivity.

Customer Satisfaction Reports: Measuring customer satisfaction is crucial for any service-oriented organization.

Custom Reports: Create custom reports tailored to your specific business needs. You can choose from a variety of chart types, data filters, and aggregation options to visualize and analyze JSM data in a way that suits your organization's reporting requirements.