Who are stakeholders?

[paulcreedy]

Looking at adding stakeholders to an service request, where is the stakeholder list maintained so they can be added? 

Are these licenced users or unlicensed customers?

I'd have a scenario where a stakeholder may be a customers line manger and not an member of staff.  Failing that is there a way to add a CC to the ticket so that it goes to more than one recipient?

[Nic Brough -Adaptavist-]

That's up to you and your organisation!  We, the Community, can't tell you where your stakeholders might be listed, or anything about who they are.

They could be customers or licenced Jira users, yes, but you'll have to define where you get the list from.

[paulcreedy]

Thanks Nic

Could you tell me where I add these stakeholders to Jira?  I can see on the tickets there's a box to select them, but can't figure out where that selection is fed from so that I can add them in?

Sorry, rather new to all this and coming from another help desk.

Regards

P

[Nic Brough -Adaptavist-]

Ok, so one of your admins has added a custom field for stakeholders.  You'll need to ask them how the field has been configured and how they expect you to use it!

[paulcreedy]

Hmmm.

I am the admin and I create the project from the IT template.  The stakeholder field was already present. I haven't created any custom fields at all.

I've added a couple of customers, but the only person that turns up in the stakeholder field is me, the administrator.

Checking the existing fields in the project, there isn't a stakeholder field there to edit.  Seems like it's now built in perhaps, but I just can't figure out how to populate it.

There's probably a simple explanation due to my unfamiliarity with the interface, but I can't find it.

Paul

[Nic Brough -Adaptavist-]

There is no "IT Template" in off-the-shelf Cloud Jira.

Could you have installed an app to provide it? 

[paulcreedy]

This is the one I picked. IT Service Management