Why did our account close?

[Merve Öztürk]

Our work account closed. It says ‘you havent got permission’ we used yesterday but today we cant use anymore, why,?

[Brant Schroeder · Accepted solution]

@Merve Öztürk Welcome to the Atlassian Community

You need to submit a support request to Atlassian: https://support.atlassian.com/contact/

I will also escalate this to them as well.  They will need to look at your account to see what is happening.

[Angélica Luz]

Hello @Merve Öztürk,

Welcome to the Atlassian Community!

I saw that you created a ticket as suggested by Brant and our customer advocates already helped you in reactivating your site.

If there is anything else we can do to help, please let us know.

Kind regards,
Angélica