access to reports without a licence

[Karen Sinclair]

Hi, we are using JIRA Service desk (cloud) and also have JIRA software, which we are using the kanban boards and reports etc.  However my manager has access as a customer in service desk and user in JSW - how do i give him access to view all the reports from JSD without having to set him up as a JSD agent (and cost of a licence)

I would like him to be self service, and look at the reports when he wants and would prefer not to export.

Thanks

[Veera · Accepted solution]

Hi @Karen Sinclair 

Unfortunately, it's not possible to access reports within a project without having a license.

The inbuilt reports/queues functionality is available for licensed users only.