changed workflow and resolved issues disappears

[Rustam Piriyev]

Hi 

When I changed workflow all resolved issues disappears, how can i fix it back?

[Deepanshu Natani]

Hi @Rustam Piriyev 

The answer to this question will depend on what exact changes you made to the workflow.

Please explain in detail about the changes you made.

[Rustam Piriyev]

I think problem was with waiting customer and waiting support? when I create ticket it was waiting customer(on normal it should be waiting support) but respond link was waiting support. But when I changed it to standard workflow all resolved issues changed to waiting customer but resolution fields were Done. So I just searched all issues with resolution field Done, and changed them to Resolved. But it was not good fix. because every reporter got email about old issues.