customer satisfaction email

[Angie]

My Service Desk is not sending any customer satisfaction questions. How do i fix this? 

[Angie · Accepted solution]

It was enable, i disabled it and enabled it again and its working fine now, thanks.

[Jack Brickey · Accepted solution]

Check the following - Project settings > satisfaction settings

is it enabled?

[Angie]

yes, it is enabled

[Jack Brickey]

I have never experienced them not being sent if enabled. I would check junk mail just to be sure. If you are confident they are not being sent then I would contact Atlassian Support.

[Gareth Powell]

Have you disabled the "request resolved" rule under Customer Notifications?