drop emails from some recipients

[techsico_spencer]

around 20 emails a day from people that don't actually need to create a ticket. A few of them are from our internal system. I want to know if I can drop all requests that come from someemail@example.com

[Angélica Luz]

Hello @techsico_spencer,

Thank you for reaching out to Atlassian Community!

When a Service Desk is open for customers to create requests and their own accounts, it will not be possible to block specific emails, unless the project is closed and admins manually added the customers that must create tickets.

If you don't want to close the project, the best option is to set these accounts as inactive, so they won't be able to create tickets or access the portal.

Please, go to Administration > Jira Service Desk and on the desired customer, click to Revoke access.

If you delete the account, the account will be created again once they send an email, and revoking the access will prevent them to create tickets since the account is deactivated and won't have permission.

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica