insight discovery agent - duplicate application objects

[ian]

Hello. Trialing JSM Premium. Getting duplicate application objects for most of the installed applications except 1 object is missing some attributes:

InstallDate & InstallLocation

Each object has a different ObjectHash. Otherwise the values of the Name, Description, Vendor, Version and VisibleMSUI attributes are the same.

I thought maybe something wrong in the import process but the duplication is present in the source XML. Here is an example:

<ApplicationInfo>
<ObjectHash>6538A98D9C1CD9E1907ED0615EC517D1</ObjectHash>
<Name>PDF-XChange Editor</Name>
<Description>PDF-XChange Editor</Description>
<InstallDate>01/20/2022</InstallDate>
<InstallLocation>C:\Program Files\Tracker Software\</InstallLocation>
<Vendor>Tracker Software Products (Canada) Ltd.</Vendor>
<Version>9.2.359.0</Version>
<VisibleInMSUI>false</VisibleInMSUI>
</ApplicationInfo>

<ApplicationInfo>
<ObjectHash>779C3CFF2D143DE3C7CD9E92FB0FBEB3</ObjectHash>
<Name>PDF-XChange Editor</Name>
<Description>PDF-XChange Editor and its components</Description>
<Vendor>Tracker Software Products (Canada) Ltd.</Vendor>
<Version>9.2.359.0</Version>
<VisibleInMSUI>false</VisibleInMSUI>
</ApplicationInfo>

I'm going to try the agent on another pc and see if I get the same result. I kind of expect that I will. 

Any ideas how I stop this? Or is there a simple method of querying and removing duplicates in Insight? 

[ian]

Tested agent on another pc. Same result. Duplicate entries in the XML file for nearly all applications in Windows 'Programs and Features' section. This result in duplicate entries in Insight when imported because the object hash is different.

Am I doing something fundamentally wrong?

[Christian Bär]

Hi Ian,

I would assume that the different ObjectHash is because of the missing install date in the second case.

Have und checked ObjectHashSettings.xml to see which fields are used to build the ObjectHash ?

Regards,
Christian

[ian]

Thanks Christian for the pointer. I think that's probably it. Will have a look soon.

Unfortunately, I've not done much with Discovery since posting the above question - been too busy elsewhere. Will update here when I've had a look.

By the way, do you know how I would accept your response as the answer? There does not appear to be an option to do so.