We are using Service Desk (Cloud version)
When a notification is sent to the customer, the email template include some scripts in the header to allow the link do display the ticket in the portal
How to edit this template to completely remove this script ?
the problem is that this script is blocked by some anti spam filter (and this is normal) that will disable the script and replace it in the message, braking all the look and feel of this email.
this is the first line that will appear "in clear" in the body of the mail of the customer :
{"@context":"http://schema.org","type":"EmailMessage","description":"View request","potentialAction":{"@type":"ViewAction","target":"https://xxxxx.atlassian.net/servicedesk/customer/portal/2/FH-96?token=eyJ0eXAiOixxxxxxxU5MjYzOTJlMmM1YjBjNyyyyyMTRlYWFhc0Ylc2stand0LXRva2VuLWlzc3VlciIsImNvbnRleHQiOnsidXNlciI6IjEwMDE0IiwiaXNzdWUiOiJGSC05NiJ9LCJleHAiOjE1ODI4MDI2MjcsImlhdCI6MTU4MDM4MzQyN30.U7tXDFTHm926sBwiwPdrFhl36IHRQprELF7YlLpzdaU&sda_source=notification-email-action","name":"View request"},"publisher":{"@type":"Organization","name":"Atlassian","url":"https://www.atlassian.com"}}
My question is for the CLOUD version of Jira, because in this version it seems that you can only edit the html part of the template but not remove this script part ...
OB
Hi Oliver, can you go to Project settings > customer notifications and inspect each of the notifications via “edit”. Note I just saw the last part of your inquiry. You will not be able to modify the default links. You might consider an addon like JETI, replacing the JSD mail handler altogether.
Yes through the project settings notification editor you can remove the button but not the associate script :-(
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