${request.sharedwith} in Service Desk notifications does not list all participants

[Erin Blomert]

I want our customers to be able to see at a glance everyone that will be able to read their email responses.    However when I use ${request.sharedwith} in the notification template, it lists only the first three and then a number of how many others. 

Ex.  "Mr Black, Mr White, Mr Gray, and 4 other people"

Has anyone found a way to have it list everyone?

[Earl McCutcheon · Accepted solution]

Hello @Erin Blomert ,

The behavior is currently hard set to as you noted only display the first three request participants and the number of other participants, as a space saving method, with the intent that the user can view the request to see the additional participants where the  additional participant details are visible.

If you would like to see this expanded make sure to add a vote to the following feature request in place tracking interest in this as a new feature:

• https://jira.atlassian.com/browse/JSDCLOUD-6643

Regards,
Earl

[Erin Blomert]

Thanks Earl!  Too bad it's not configurable but I appreciate your help in setting up a ticket.

[Gualter Augusto]

Hello Earl

Is there a way to hardcode this in JIRA Server? I'm not seeing this being implemented anytime soon.

Thanks

[Neema Y.]

Any update on this issue? Yes, only 3 is not sufficient.