tag people on ticket

[Jorge Vieira]

out of nowhere the people that I used to be able to tag can not be tagged anymore.
is there any security policy that changed? can you please help me find why I can't tag those users anymore?

[Alessandro Cuccaro [ServiceRocket]]

Hello @Jorge Vieira
Hope you are well!

This is usually happens when people don't have the global permission browse users and groups.

You can check that setting (if you have admin permissions) at <your site>.atlassian.net/secure/admin/GlobalPermissions!default.jspa

If you want to find out more about the Global permission, you can check this troubleshoot article regarding this issue, here! 

Please let me know if that helped!
Thank you!