Hello JSM community,
I currently have a super simple TEAM-OWNED (self-contained) JSM project with one request type. I initially created it without using the forms functionality. The issue creation in portal exposes a couple of custom fields, including one that is freetext. I have gathered some of the most commonly used responses in that field and would now like to turn it into a dropdown.
I'm thinking to create a new Form and link it to the issue type so my customers will see it in the portal. In that form, I can create a new field of dropdown type and populate the choice options.
The question is: how do I phase out the old freetext field so that it is not confusing to my customers and my agents (so ideally would be completely hidden moving forward), but I don't lose any information contained in it?
