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who can have Share with option on jira tickets?

Vera Valshonok
Contributor
October 9, 2024

Hi!

 

Some f the users of our project font see share with option on tickets. why is that? Do they have to be agents in the project to see this function?

1 answer

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Answer accepted
Samuel Gatica _ServiceRocket_
Community Champion
October 9, 2024

Hi @Vera Valshonok 

The "Sharing with" option may appear in your portal for both agents and customers, depending on the "Customer permission" configuration of your JSM project.

Please review this document, as it will assist you in understanding the differences in permissions.

 

I hope this helps!

Best regards

Sam

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