Hi!
Some f the users of our project font see share with option on tickets. why is that? Do they have to be agents in the project to see this function?
The "Sharing with" option may appear in your portal for both agents and customers, depending on the "Customer permission" configuration of your JSM project.
Please review this document, as it will assist you in understanding the differences in permissions.
I hope this helps!
Best regards
Sam
AI-powered meeting notes keep work moving even if you’re out of the office. Enjoy your well-deserved time off and return refreshed, confident you’ll catch up in no time.
Learn more
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.