IF they click on the ticket, can they see it? If they can, would recommend checking the permission of that project and see if that are members of a role or group for browse project permission.
-Ben
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How Kerrie Gottschalk unified AAFP’s marketing team with Jira
At the American Academy of Family Physicians, siloed marketing teams faced delays and duplicate work. Kerrie Gottschalk shook things up by moving the department to Jira, streamlining processes, boosting visibility, and sparking stronger collaboration.
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