Add Line to Checklist

[Scott Epperson]

I am creating Automation checklists for created tickets. In the checklist, I would like to add a line item that does not require a checkbox. 

Does anyone know if this is possible?

Thank you for your assistance.

[Nicolas Grossi · Accepted solution]

@Scott Epperson Welcome! Could you please paste your rule ?

Nicolas

[Scott Epperson]

The text is as follows:

>> Termination Verification
* Add Manager as Reporter
* Suspend and Deprovision user account in ADaxes
* Check inventory system for assigned equipment
The following steps should be completed if equipment is assigned:
* Begin the equipment return process, if applicable
* Designate all assigned equipment as Pending Return
* Provide list of assigned equipment to Manager
* Suspend mobile device lines, if applicable
* Alpharetta office equipment recovered
* Ticket placed in Pending Return, if applicable
* Equipment checked into inventory system or retired, if applicable

I have attached an image of the rule builder as well. 

I am trying to make "The following steps should be completed if equipment is assigned:" not have a checkbox. 

[Gracjan Wesołowski _HeroCoders_]

Hi @Scott Epperson 

My name is Gracjan, I'm Customer Success Expert at HeroCoders, the team behind the Issue Checklist app.

I assume that's what you are using based on that custom field. To add a line without a checkbox, like a header or a separator, please add --- before your text, please see the example:

>> Termination Verification
* Add Manager as Reporter
* Suspend and Deprovision user account in ADaxes
* Check inventory system for assigned equipment
--- The following steps should be completed if equipment is assigned:
* Begin the equipment return process, if applicable
* Designate all assigned equipment as Pending Return
* Provide list of assigned equipment to Manager

Let me know if that works for you :)

For details about other formatting options, please refer to our documentation here.

Cheers!

Gracjan

[Scott Epperson]

That worked! Thank you very much for the help as well as the documentation link.

[Marc - Devoteam]

Hi @Scott Epperson 

Welcome to the community.

Are you using a marketplace app for the checklist and if so which app?

Depending on the app it might be possible to add this.