Add an Organization Request Participants on Ticket Creation in JIRA Service Desk

[Christian Zelada]

Hi,

I used automation from jira to add request participants on new tickets from SD (one by one), ¡Cool!,

but ¿its possible to add an organization (customer group) as request participant?

Thks!

[Angélica Luz · Accepted solution]

Hi Christian,

Thank you for reaching out to Atlassian Community!

Currently, when we need to share a ticket with a group of customers, we can only use the field Organizations.

The Request participants is a user picker field, so we can’t add a group of customers or users to this field.

We have a feature request suggesting the implementation of this ability:

• As a Reporter I should be able to add a group to the Requested Participants field.

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

[Christian Zelada]

Thanks!