Adding users to custom field post-function

[philipf]

I had an automation set that whenever a ticket was transitioned to 'approved' status that 3 users would be added to a custom user field called 'stakeholders'.

I however have to turn this off because that stakeholder field is cleared during the automation and I need these new names to just be appended. I don't see how to do this with the automation. Maybe there is a way, if so I am all ears.

I thought I could use the workflow and specifically post-functions to update the 'stakeholder' field and have it append by clicking the button.

My question is, what value do I enter in the custom field box for the three users that need to be appended to the field.?

Is it their user name, accountID, do i seprate them with commas?

[Samuel Gatica (ServiceRocket) · Accepted solution]

Hi @philipf 

To append users to a custom user field (like 'stakeholders') without clearing existing values, you can use Jira Automation advance edit (JSON) with the appropriate smart values.

{

    "update": {

    "stakeholders": [

            { 

"add": { "id":"{{user1.accountId}}"},

"add": { "id":"{{user2.accountId}}"}

}  ]

    }

}

Using Workflow Post-Functions

Using account IDs is generally more reliable as user names can change, whereas account IDs remain consistent. You can find the account IDs by navigating to the user management section in Jira and checking each user’s details.

Hope this helps!

Best regards

Sam

[Hans Polder _Devoteam_]

More information here, as well: https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/

[philipf]

thanks guys