Just a heads up: On March 24, 2025, starting at 4:30pm CDT / 19:30 UTC, the site will be undergoing scheduled maintenance for a few hours. During this time, the site might be unavailable for a short while. Thanks for your patience.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

After I close or resolve an issue, how do I send a satisfaction survey to the customer?

Fahad Akhtar
Fahad Akhtar
Contributor
September 19, 2019

I create an issue for a project on JIRA. The issue type is problem. I fill in what is required. Does the satisfaction survey go the customer email that I put when I created the issue? 

Answer
Watch
Like Be the first to like this
1066 views

1 answer

1 vote
Tuncay Senturk
Tuncay Senturk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
September 19, 2019

Hi @Fahad Akhtar 

Currently, satisfaction survey can only be sent after resolution is set.

If you want to send satisfaction survey in other statuses, please vote these issues for Jira Service Desk Cloud (I reckon you're using Jira Service Desk Cloud) 

Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events