After upgrade Jira 7.0.9 to 7.2.4 get IE error

[Slava Liberzon]

Hello,

After upgrading JIRA 7.0.9 to 7.2.4,can't log in to the application with IE11. While trying get the following error: " The page can't be displayed. Turn on TLS 1.0, TLS 1.1 and TLS 1.2 in Advanced settings and try connecting to https://dvdxxxx:8080 again.If this error persist contact your site administrator". All the TLS options are checked. Moreover I get an SSL error on Chrome. There is no errors in atlassian-jira.log.

Any help would be highly appreciated,

Slava 

[Jonas Andersson · Accepted solution]

During the upgrade you will initially see a list of files that has been altered. It's important to check all these files to make sure JIRA works as intended after the upgrade. In your specific case (assuming you terminated SSL on the tomcat rather than at a front facing apache), are:

server.xml (contains connector elements defining what ports will be listened to, what what protocol those will use. Go through the file, see the connectors and make sure you have the same set up in the new server.xml)

cacerts (contain all imported SSL certs for surrounding systems (mailservers, confluence, what have you) This file can overwrite the new cacerts new JIRA version created.

Restart the server and you should be back up as it was before.

Word of advise if you still terminate SSL at Tomcat, it just complicates the setup and you miss the target goal of running JIRA on port 80/443.