Alert Message when SLA is going to breach

[DevaKiran]

Hi,

I am using Jira Software cloud. I have a requirement to show an alert message when the SLA is going to breach. For SLA purpose I am using "SLA Time and Report" add-on.

How do I achieve this using Script Runner ? Could anyone please help me on this.

Thanks in Advance !!!

Regards

Deva

[Zoryana Bohutska _SaaSJet_ · Accepted solution]

Hi @DevaKiran 

Now at SLA Time and Report is available notification when SLA is going to breach, you just need to update it to the new version

.

[DevaKiran]

Thank you Zoryana for the udpate.

Regards

Deva

[Zoryana Bohutska _SaaSJet_ · Accepted solution]

Dear @DevaKiran 

Team of SLA Time and Report is already working on developing the email notification (when the SLA is going to breach). We plan to add it near a month.

We would appreciate your patience!

Best Regards,
Zoryana,
SaaSJet Team

[Kristian Walker _Adaptavist_ · Accepted solution]

Hi Deva,

I can confirm with ScriptRunner for Jira Cloud that it is not possible to pop up an alert or dialogue box due to the fact that Atlassian does not provide do not provide any Rest API's to display a dialogue.

This means that achieving your requirement of popping up a dialogue when the SLA is about to breach will not be possible due to the reason stated above.

I hope this information helps.

Regards,

Kristian

[DevaKiran]

Thank you Kristian for the quick response.

Is there any other way that user can be notified(other than the popup message or a dialogue) when the SLA is going to Breach?

Regards

Deva

[Kristian Walker _Adaptavist_]

Hi Deva,

I can confirm that Atlassian provides the Notify rest API which can be used to send an email and is documented here.

Using this API you could look to send an email notification.

I can confirm that the example located here provides an example of how to call the Notify API and will be a useful reference guide to help you to create the script that you require. 

I hope this information helps.

Regards,

Kristian