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Atlassian Logo in JIRA Email Notifications

Melissa Kaiser
Melissa Kaiser
Contributor
September 25, 2018

I've noticed since JIRA was updated yesterday that all ticket notifications from JIRA to my email Inbox have three huge Atlassian logos attached.

How does one block them? They cause a lot of additional and unnecessary scrolling.

Thanks,

Melissa

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 15, 2018

Hi Melissa,

The case is still being investigated and for now, we were not able to reproduce on our end.
A bug was raised for our dev team to check and fix the issue.
- https://jira.atlassian.com/browse/JRACLOUD-70795
All updates will be posted on the bug, so please, click on vote and watch to receive the updates.

Regards,
Angélica

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 26, 2018

Hi Melissa,

I've tested on a test instance and the notifications are not showing different Atlassian logos.
Can you please send us a screenshot of the notification that has this logos?
Is it notification for "Issue created" or is it another specific notification?

Regards,
Angélica

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Melissa Kaiser
Melissa Kaiser
Contributor
September 26, 2018

Here is a screenshot of one email notification:

 

2018-09-26_14-39-36.jpg

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 27, 2018

Hi Melissa,

Thank you for the details.
I've tried to reproduce this error, but I wasn't able to.
Just for us to check what is happening, can you please open the notification on Gmail and select the option "Show original"?

Screenshot 2018-09-27_12-02-29.png

On this page you will see the header of the message, then search for Content-Disposition: inline.
It will look like this:

Screenshot 2018-09-27_12-05-22.png

Can you send us a screenshot of this information?

Regards,
Angélica

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Melissa Kaiser
Melissa Kaiser
Contributor
September 27, 2018

2018-09-27_14-02-13.jpg

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 1, 2018

Hi Melissa,

I believe that the best option to try to reproduce this error is by accessing your instance in order to create a test ticket and adding our email to receive the notification, so we can check if the same behaviour will happen.
I've created a ticket on our behalf with our support and I'll be watching until the issue is resolved.

If you have any other information that you want to add, please let us know.

Regards,
Angélica

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