For 2 days all my Atlassian products are unavailable. Atlassian tell me that they are working on it, but it is a whole 2 days and everything, all business is stopped.Does someone have the same problem? I don't see any posts in the community about this.Best regards.

Hello,We apologize for the length of this ongoing incident and for not being more proactive in our communication with you. We understand how mission-critical our products are for you and want to make sure we are relaying the most accurate information possible. While we really want to get in front of you live to answer your questions, we are prioritizing getting customers up and running first and foremost. We will host an AMA (Ask Me Anything) after we get all of our customers fully restored. In the meantime, please add your questions here and we will respond as quickly and transparently as we can. Some questions may not be answered until we do an official PIR, but we will let you know that and answer as much as we can now. Our Chief Technology Officer Sri Viswanath has posted a blog about this incident with more background and details, and our team is working around the clock to move through the various stages for restoration. We are working 24/7 to restore your service. Thank you to those who have been sharing all the information you know from your support requests. Thank you for being open, honest, and caring for your fellow Community members. This speaks a lot about what makes Community a special place. @Carlos Trani Thank you for sharing updates and keeping the Community informed. @Shaun McGuire We appreciate your feedback and concern about communications. Lastly, if you're unsure if a support request was raised on your behalf, please let me know, and I will personally check. My team and I went through all Community posts related to this incident to ensure everyone's site had a support request. Regards,Stephen Sifers | Product Lead, Community

This is not good news at all Hello,We want to share the latest update on our progress towards restoring your Atlassian site. Our global engineering teams are continuing to make progress on this incident. At this time, we have rebuilt functionality for over 35% of the users who are impacted by the service outage.We want to apologize for the length and severity of this incident and the disruption to your business. You are a valued customer, and we will be doing everything in our power to make this right. This starts with rebuilding your service.Incident updateThis incident was not the result of a cyberattack and there has been no unauthorized access to your data. As part of scheduled maintenance on selected cloud products, our team ran a script to delete legacy data. This data was from a deprecated service that had been moved into the core datastore of our products. Instead of deleting the legacy data, the script erroneously deleted sites, and all associated products for that site including connected products, users, and third-party applications. We maintain extensive backup and recovery systems, and there has been no data loss for customers that have been restored to date.Since the incident started, we have worked around the clock and have validated a successful path towards the safe recovery of your site.What this means for your companyWe were unable to confirm a more firm ETA until now due to the complexity of the rebuild process for your site. While we are beginning to bring some customers back online, we estimate the rebuilding effort to last for up to 2 more weeks.I know that this is not the news you were hoping for. We apologize for the length and severity of this incident and have taken steps to avoid a recurrence in the future.

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