Automation error - can't set parent field when creating new ticket

[kate reeder]

Hi folks - I am running Jira software in the cloud on a company managed project. I've created an automation that's getting errors and I'm looking for help to get past them. The automation trigger is when issue transitioned to status 'Complete-In Production", one condition - when a custom field labeled 'Prod Validation Needed' is set to yes. Automation action is to create a new BAU ticket. Everything related to this automation works splendid... except one thing - I can't figure out how to get the newly created ticket to populate with the same parent as the trigger issue. I can add the Parent field to the automation element of create new issue, but the only options are Current issue and Trigger issue. I can't find a way to make it populate with the same parent as the trigger issue. When I select either option from this parent field attribute in the rule (current issue and/or trigger issue), the rule just fails. I've tried both values and both cause failures. When I remove the parent field element from the rule the automation runs fine. I have confirmed that the issue type BAU does indeed have the Parent field available on the create screen. Any ideas? 

[Trudy Claspill · Accepted solution]

Hello @kate reeder 

If you want the newly created issue to have the same parent as the trigger issue, try this:

1. Click the three dots button to the right of the entry field for Parent. You should see two options; SET and COPY.

2. Select the COPY option. This will prefill the field with text like Copy Parent from Current Issue.

3. Click on that "Copy" text. That should give you a pop up with a pull down field specify the issue from which you want to get that data.

4.  For the issue you want to copy from, select Trigger issue.

[kate reeder]

thank you!! these steps helped and this corrected the issue :) 

[John Funk]

Hi Kate,

Make sure that the issue type of the parent is included in the Issue Type Scheme for the project of the new issue you are creating.