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Automation rule: Slack alerts for Unresolved tickets

Nguyen Thanh Tien
Contributor
September 25, 2024

My automation rule as mentioned in the title is returning the error shown in the image. Could you please assist me?

Screenshot at Sep 25 16-57-44.png

 

1 answer

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Answer accepted
Manon Soubies-Camy
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 25, 2024

Hi @Nguyen Thanh Tien,

Moving your JQL query to the Scheduled trigger should fix the issue:

run-jql-search.png

Hope this helps!

- Manon

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