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Automation to create an idea in a status fails

Donni Shimanovich December 26, 2024

I am trying to create issues not in the Parking Lot. Workinng for a start up, I often recieve ideas which we need to begin next sprint, hence I would like to create the ideas in the "next sprint" status.

I have a custom field, called "Roadmap" which one-for-one aligns with my status. I have this so that I can color-code my cards. It seems like I cannot color code statuses.

I then wrote automation, when an idea is created, if roadmap equals "Next Sprint", then transition the status to Next Sprint.

rule details.png

This automation never works, it always turns up with this transition issue:
transition issue.png

As depicted above, I've tried turning on the regex button but that doesn't seem to solve the issue.

2 answers

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Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 26, 2024

Hello, Good day. You are manually able to transition the issue ?

Also make sure that there is no condition in the workflow transition.

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 26, 2024

Also try only the transition to next status without any further actions.

Screenshot 2024-12-26 at 3.58.43 PM.png

Donni Shimanovich December 28, 2024

Yes, I can manually transition the issue from any status to any status. The automation only looks at the "Roadmap" field and transitions the issue, there are no further actions in the automation.

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 29, 2024

From the screenshot that you have shared above, I see that you have selected "transition match". Could you try disabling this? 

Donni Shimanovich December 30, 2024

Hi. I just tried disabling it and I am still experiencing the same issue.

Audit Log.png

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 30, 2024

Thanks. There are chances that the automation user does not have transition permission. Could you try changing the automation rule actor to your name/account and check ?

Donni Shimanovich December 30, 2024

That worked and I feel silly. I have many other automation where I remembered to update the actor, I just missed this set of rules. Thank you.

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Bill Sheboy
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December 30, 2024

Hi @Donni Shimanovich -- Welcome to the Atlassian Community!

There is a known, racetrack error with the Issue Created trigger.  That is, the trigger can fire so quickly some issue data is not available to the rule yet.  This often leads to missing data and unusual rule errors.  I wonder if what you are observing is a case of this defect.

The fix for that is to always add the Re-fetch Issue action immediately after the Issue Created trigger.  This will slow down the rule a bit and re-load the data before proceeding.

Perhaps try adding that action after the trigger to observe if it helps with the issue transition.

Kind regards,
Bill

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