Backup Manager missing from JIRA Cloud

[Raymond Chase]

What happened to my Backup Manager???

I've logged in as Admin, after going to the Administrator->System page, IMPORT AND EXPORT it only shows one option, "Restore System."  There is no option for accessing the Backup Manager.  How do I fix this?

After searching high and low, I found the following suggestion

Troubleshooting: If you can't find the Backup Manager...

In some cloud sites where the Backup Manager menu does not appear, you can use one of the following workarounds to access it:

https://<domain_name>.atlassian.net/plugins/servlet/ondemandbackupmanager/admin

https://<account_name>.jira.com/plugins/servlet/ondemandbackupmanager/admin

Neither of them work

[Sam Hall]

Hmm. That doesn't look right.

I suggest raising a support ticket via https://support.atlassian.com/contact/ if you haven't already.

If it gets resolved, and you are feeling kind, please post info here to help others in the community facing the same problem : )

[Casey Jordan]

I can't submit a ticket unless I have a paid account. I am just trying to use the Back up For Server function and it is grayed out and won't let me download my project.