Backup Strategy and disaster recovery inside the Cloud

[Rahmi Kaya]

Hello Community,

somehow it is difficult for me to find summarized information to my question.

I would like to know the following briefly and concisely.

Which data in JSM, JSW and Confluence within the cloud is stored by Atlassian as a backup and made available to me if required?

At what interval (in the standard) does this take place?

Do I have the option of shortening the interval without using a plugin?

Can I (or Atlassian) if necessary, for example in the event of a disaster (compromised data, etc.)? access and restore my backup in the cloud without any problems? Preferably up to, for example, 15 minutes before the incident?

In the end, I would need a summary of what Atlassian stores in the cloud as a backup, to what extent and at what interval.

In short, what are the advantages of a plugin, do you have a comparison of the backup solution offered by Atlassian and the respective plugin manufacturers?

One final question. Let's assume Atlassian has a total failure, would it be possible if I have backed up everything beforehand with a plugin (Marketplace App) to restore my instance that was previously in the cloud to an on-premise instance? I am aware that I would encounter major problems if I were to attempt such a migration. But would it be theoretically possible?

[Vish Reddy _Revyz_ · Accepted solution]

Hi @Rahmi Kaya 

Here are two Atlassian documents that will help understand what you can expect from Atlassian - 

https://www.atlassian.com/trust/security/security-practices#physical-security

https://www.atlassian.com/whitepapers/cloud-security-shared-responsibilities

Thanks

Vish

[Daria Kulikova_GitProtect_io]

Hello @Rahmi Kaya  and Welcome to the Atlassian Community!

Atlassian follows the Atlassian Cloud Security Shared Responsibility Model within which you, as a customer, is responsible for backing up your account data. You an read more about the Shared Responsibility Model in this Atlassian Community discusstion: https://community.atlassian.com/t5/App-Central/Atlassian-Cloud-Security-Shared-Responsibility-Model-Who-Is/td-p/2489833

When it comes to backups, you can use Backup Manager to export your data. You can read more about it here in Atlassian documentation: https://support.atlassian.com/jira-cloud-administration/docs/export-issues/

Here is the answer to your final question - yes, if you have a backup, for example, GitProtect backup and Disaster Recovery tool for Jira Software, Jira Service Management, Jira Work Management, Bitbucket and Confluence (soon), you can restore your data in any event of failure. GitProtect provides diffrent restore options, including point-in time restore, granular recovery, restore to the same or a new account, Cloud-to-Clod / Cloud-to-local restore, restore to your local device, restore to a free Jira account with a no-user recovery option. 

Lets' look at disaster scenarios...

- If your data is compromised, you can restore your data from any point in time (before it was compromised). Moreover, GitProtect has a ransomware protection mechanisms - immutable, WORM-compliant storage, and the data is kept in a non-executable form, private AES encryption key, Secure Password Manager, multiple-storage compatibility and the ability to meet the 3-2-1 backup rule, etc.

- If Atlassian is experiencing an outage (you you wrote in your qestion), with Gitprotect you can  instantly run restore process of your Jira production environment from the latest copy or a chosen point in time to your local machine, the same, or another free Jira Cloud instance.

- If your infrastructure is down, you can run another copy, as GitProtect is a multi-storage system you can keep your data in multiple locations and meet the 3-2-1 backup rule (when you have at least 3 copies in 2 diffrent locations, 1 of which is offsite). 

You can read more about possible disaster senarios in our article: https://gitprotect.io/blog/jira-restore-and-disaster-recovery-scenarios-use-cases-to-build-your-dr-strategy/ 

You can try and learn more about GitProtect backup on Atlassian Marketplace: https://marketplace.atlassian.com/apps/1228719/gitprotect-io-backups-for-jira-cloud?hosting=cloud&tab=overview

Or you can schedule a custom demo to see how GitProtect backups work and ask any questions related to backup: https://calendly.com/d/3s9-n9z-pgc/gitprotect-live-demo

Hope you will find the answer helpful,

Regards, 

Daria

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

The short answer to the main question is "none".  No backups are taken and made available to you.

I suspect that your question comes from using server systems, where you are used to having a server team take backups and knowing that if your main data centre housing your servers fell into a river (I use that scenario  because I've literally seen it happen), you know that you've got a tape many miles away that can be used to recover your systems.

Cloud is not a server.  It is a service, and part of that service is "we promise not to lose your data".   You should not need to worry about backups and restoration, and if there is an incident that damages your data, then it's part of the service for Atlassian to do what is needed to recover.

There is a line though - Atlassian are responsible if the service fails or is directly compromised but they can not be responsible for attacks or failures where you have let malicious people into your system or misconfigured something.

The same goes for any apps you install - the app vendors will be doing backups to cover any systemic failure, but they're not responsible if you misconfigure something and let a malicious user in.