Beyond business hours exception on automaton relates auto close ticket

[Rodriguez, Jhon Ronald]

I have an automation that ticket will be close after a 24hrs without a respond from customer.
How can I exempt on the automation that not cover beyond the business hours(8am-5pm).

Meaning the automation will only work for the business hours(8am-5pm).

Thanks in advance.

[Trudy Claspill]

Hello @Rodriguez, Jhon Ronald 

I'm not sure if I understand your requirement.

Do you mean you want the 24 hours to include only business hours, as in it could possibly be 3 calendars without a response?

Or are you trying to prevent the rule from running during times that are not within business hours?

Can you show use the complete rule that you have constructed?