CSV import issues - document type error

[Pedro Miguel Simões Neto]

Whenever i try to import issues from CSV, the validation process always shows the error "document type required". I save the file as CSV UTF-8, how to fix this?

[Marc - Devoteam]

Hi @Pedro Miguel Simões Neto 

Welcome to the community.

Can you provide more context, where and how are you trying to import issues into Jira?

Screenshots are useful, as well as the structure of your document.

[Harpreet]

Hello @Pedro Miguel Simões Neto 

When you encounter the "document type required" error while importing issues from a CSV file into Jira Cloud, it typically indicates that there's an issue with the CSV file format or its contents. 

Check the CSV Format:
Make sure your CSV file is correctly formatted. Each column should have a header that corresponds to a field in Jira. Common headers include "Summary," "Description," "Issue Type," "Priority," etc.

Ensure Proper Encoding:
You've mentioned saving the file as CSV UTF-8, which is correct. Double-check that your file is indeed saved with UTF-8 encoding, as other encodings can cause issues.

Check for Special Characters:
Ensure that there are no special characters or commas within your data that could disrupt the CSV format. If your data contains commas, enclose the fields in double quotes.

[Pedro Miguel Simões Neto]

all of that was done, the error keeps showing up

[Valerie Knapp]

Hi @Pedro Miguel Simões Neto , welcome to the Atlassian Community and thanks for your question.

Could you please share a screen of where you are getting this error in the wizard / External System Import section? You can obviously anonymise the screen to remove any sensitive data. I am just not seeing this 'document type required'.

Best wishes